The consultation on proposed changes to train station ticket offices in England has been extended until 1 September. 

Proposals were published earlier this month by the rail industry which seeks to improve and modernise the experience for passengers by moving staff out from behind the ticket office screens and on to station concourses and platforms. By making staff more visible and accessible, they will be able to provide support to passengers where they most need it and help to those who cannot or do not want to use contactless or digital tickets.

The consultation had been due to finish on 26 July, but passengers will now have a further month to provide their feedback.

Southern

Southern Rail has set out how their proposed changes will affect Bexhill, Cooden Beach, and Pevensey & Westham stations. For full details of the proposed changes and information on how to respond to the consultation, please visit Southern’s website here.

Southeastern

Southeastern’s consultation will take place in phases. The first phase will be on 40 tickets offices in Southeastern’s Metro area. Proposals for all other stations – including Stonegate, Etchingham, Robertsbridge, Battle, and Crowhurst – will be consulted on in a future phase, likely in the autumn.

For further information, please visit Southeastern’s website here.